Accommodation Terms & Conditions of Booking
Welcome to Njiro Legacy!
We are delighted to host you and are committed to ensuring your stay is comfortable and enjoyable. Please read the following terms and conditions carefully, as they outline the policies governing your booking and stay at Njiro Legacy Lodge.
1. Booking & Payment Policies
1.1 Reservations & Confirmation
✔ All bookings must be confirmed via email at info@njirolegacy.com or through our official website: www.njirolegacy.com.
✔ A deposit of 50% is required at the time of booking to secure your reservation. The remaining balance must be paid upon check-in.
✔ For last-minute bookings (within 48 hours of arrival), full payment is required at the time of reservation.
1.2 Payment Methods
✔ We accept cash (USD/TZS), credit/debit cards, and mobile payments (Airtel Money, M-Pesa, Tigo Pesa).
✔ Please note that card payments may be subject to a transaction fee.
1.3 Cancellation & Credit Voucher Policy
✔ Cancellations made 7 days or more before arrival: A credit voucher will be issued, valid for 12 months from the original booking date.
✔ Cancellations made 3–6 days before arrival: A credit voucher will be issued for 50% of the deposit, valid for 12 months.
✔ Cancellations made less than 48 hours before arrival or no-shows: No credit voucher will be issued.
✔ Early departures will not receive a credit voucher.
🔹 Important Note: Njiro Legacy does not offer cash refunds. Instead, we provide credit vouchers that can be used for future stays within 12 months.
2. Check-In & Check-Out
✔ Check-in: From 2:00 PM onwards. Early check-in is subject to availability.
✔ Check-out: By 10:00 AM. Late check-out may incur additional charges.
✔ If you are arriving late (after 10:00 PM), kindly inform us in advance so we can make the necessary arrangements.
3. Accommodation Policies
3.1 Hotel Services & Amenities
✔ Breakfast 🍽️: Served daily from 6:30 AM – 9:30 AM.
✔ Restaurant & Bar 🍷: Open until 10:00 PM.
✔ Swimming Pool 🏊: Open 24/7 (please keep noise levels low at night).
✔ WiFi 📶: Available in all rooms & common areas (password available at reception).
✔ Parking 🚗: Secure & free for all guests. Guests may leave their vehicles at the hotel during safaris.
✔ Luggage Storage 🎒: Available free of charge.
3.2 Room Facilities
✔ Smart TVs 📺: All rooms are equipped with Smart TVs (Netflix & YouTube available).
✔ Air Conditioning ❄️: Remotes are provided; the pilot switch is near the bed.
✔ Hot Water 🚿: The heater switch is located at the door entrance.
3.3 House Rules
✔ Smoking is strictly prohibited inside the rooms. Designated smoking areas are available.
✔ Guests are expected to respect the peace and privacy of others, especially during nighttime hours.
✔ Any damage to hotel property will be charged to the guest.
4. Guest Responsibilities & Liabilities
✔ Guests must provide a valid ID or passport upon check-in.
✔ The hotel is not responsible for loss, theft, or damage to personal belongings. Guests are advised to use the in-room safes where available.
✔ Guests using the laundry service do so at their own risk (hotel staff handle laundry, but the hotel is not liable for lost/damaged items).
5. Child & Extra Bed Policies
✔ Children under 6 years stay for free when using existing bedding.
✔ An extra bed is available upon request at an additional charge.
6. Safari & Tour Bookings
✔ Guests interested in booking a tailor-made safari experience can contact us:
📩 safari@njirolegacy.com | 📱 WhatsApp: +255 677 234 754
✔ All safari bookings require a separate deposit and cancellation policy, which will be outlined at the time of booking.
7. Tipping & Appreciation
✔ If you would like to tip our staff, we recommend $10 per person per day.
✔ A tip box is available at the restaurant entrance for your convenience.
8. Reviews & Feedback
Your feedback is incredibly valuable to us! If you had a great experience, we’d appreciate a 5-star review on Google & TripAdvisor:
📍 Google Review: Click Here
📍 TripAdvisor Review: Click Here
If you encounter any issues during your stay, please contact reception (Dial 100) so we can resolve them immediately.
9. Contact Information
📍 Address: Njiro, Arusha, Tanzania
📞 Phone: +255 677 234 754 | +255 686 141 457
📩 Email (Accommodation): info@njirolegacy.com
📩 Email (Safaris): safari@njirolegacy.com
🌍 Website: www.njirolegacy.com